|
|
|
Your Online Optics & Optical Products |
|
Source |
| ||
|
|
Company Policy |
||
|
Table of Contents |
||
| Security | ||
| Pricing | ||
| Shipping and Handling | ||
| Taxes, Customs and Duty | ||
| Partial Shipment | ||
| Item Availability | ||
| Exchange and Returns | ||
| Return Procedures | ||
| PayPal Buyers Protection | ||
| Buyers | ||
| Sellers | ||
|
|
||
|
|
|
|
|
When purchases are made from Scientific Products for maximum security we recommend using PayPal. They offer the the highest level of security available. We
take security seriously, and we want you to feel comfortable and confident that
your information is protected as you use our site.
It encrypts all of your personal information, including credit card
number, name, and address so that it cannot be read as the information travels
over the Internet. Experts point out that an online transaction without humans
is far safer than a credit card transaction in a regular store. PayPal takes
extreme measures to assure the highest level of security is achieved. Scientific Products
works with PayPal to assure you that the transactions you make at Scientific Products
are secure. We
use the highest level of security to protect our customers from any unauthorized charges
made to your card as a result of purchasing online at Scientific Products.
The Fair Credit Billing Act prohibits your bank from holding you liable for more
than $50.00 of fraudulent charges. Prices
shown are valid for all online purchases. Customs
and duties are the responsibility of the buyer. Orders
will ship from our warehouse via United Parcel Service at the standard,
published rate, with the following exceptions: When
parcels are too large for UPS, a second carrier may be chosen, with no
additional shipping cost. For customers within the United States, we offer three levels of service:
For
customers outside the United States, we offer two levels of shipping:
Expedited
(typically 5 business days) Express (typically 3 business days) The
times quoted do not include any delays in destination customs.
Expedited shipment is not available in all areas. The
final purchase price includes all applicable state and local taxes.
It does not include customs and duty charges for orders outside the
United States. Customs and duty charges are the responsibility of
the customer. Partial shipments may occur if a multipart order contains an item or items temporarily not in stock. Customers will be notified in advance when this occurs. If,
for some reason an item is unavailable, you will be notified by e-mail and given
the opportunity to amend or cancel your order. All
standard products purchased online can be returned to Scientific Products within
30-days. If one of these standard
products does not meet your expectations just return it to us, as new within 30
days, following the procedure below, for an exchange or refund. The return policy does not include shipping charges.
A restocking fee may apply. Contact
us by phone, fax, or e-mail. Provide
the purchase order number, part number, and the reason for return. We will then give you a RMA (Return Merchandise
Authorization) that must be referenced on the packing list when the part is
returned. |
|
The
vast majority of PayPal payments occur without problems. If an issue
should arise on a purchase not covered by PayPal
Buyer Protection, PayPal will work to settle disputes through our
Buyer Complaint Process. Purchases paid for with PayPal
Buyer Credit may be eligible for
additional coverage beyond these two programs.
We encourage buyers to initiate communication with sellers if they have a problem with a transaction. Through open communication, many disputes can be resolved amicably. In cases where communication does not resolve a problem, you may file a claim through the Buyer Complaint Process. Once you file a claim, PayPal will investigate the case and attempt to come to a fair resolution. If our investigation determines that you are owed money by the seller, we will make every effort to recover funds for you. Buyers who pay for an eBay item with PayPal Buyer Credit automatically have full purchase protection against non-receipt. For eBay items purchased through PayPal, your transaction will be covered by eBay's Standard Purchase Protection Program. For more info, please see the Buyer Complaint User Agreement. We will try to complete our investigation and provide any reimbursement within 45 days from the date the Buyer Complaint Form is filed. For further information on increasing the safety of your transactions, please review Fraud Prevention Tips for Buyers.
Buyer Complaint Process Requirements
If a buyer files a claim against an item you sold, PayPal will investigate the transaction and attempt to determine a fair resolution. Here are some tips to help you prevent claims from occurring:
|